Problems signing in
Saved Passwords in Google
Saved Passwords in Google Saved passwords in the browser can cause issues if the incorrect password has been saved, for example if it the original one-time password. Admin and teacher passwords can be edited to save the correct password. As a pupil ...
When entering user details keeps returning to login page
This can happen for a variety of reasons: Chrome: on first use, or after clearing cache, the enter button on the keyboard isn’t accepted. You need to use the ‘Go’ button Internet Explorer: this is not compatible with Wordshark Online and is not ...
Error Messages: User Doesn't Exist / Password Incorrect
User Doesn't Exist A ' user doesn't exist' message will happen where the username/e-mail is not recognised for the school. This can happen because: the user details were entered incorrectly the user has been archived you are trying to access an ...
For teachers: logging in (username and password)
Where can I find my login details? (username and password) If the Wordshark 'administrator’ in your school/organisation has set you up as a ‘teacher’ user then you will receive an invitation email (via Wordshark) that includes a link (your Wordshark ...
For administrators: logging in (username and password)
Where can I find my username and password? When you signed up to use Wordshark for the first time, you will have received an email from Wordshark that includes your unique school URL link, your username (your email), and a temporary password. When ...
For students/parents: URL questions (accessing Wordshark online)
Where can I find my school URL? Your unique school URL will have been given to you by your school/teacher. The URL address might be provided as a printout, in a letter, emailed to you, or the school may have put it on the school website. It will ...
For teachers/administrators: URL questions (accessing wordshark online)
Where can I find my school URL address? The URL address for your staff and students to access Wordshark Online will be unique for your school, ensuring that your school’s data is safe and secure. When the school first signs up to use Wordshark, the ...