Forgotten Password - Administrator/Teacher

To reset your password if you are an administrator or teacher

• Go to the sign in page for your school
  
• At the sign in screen, instead of entering any details click on ‘password’ under the sign in box
  

• You will be prompted ‘You are in the right place if you’ve forgotten your password’. 
  

• Enter your e-mail address and press ‘Go’.
  
• You will receive confirmation that an e-mail has been sent:
  

• Locate the “Password Reset Link” e-mail – remember to check in Junk/Spam
  
• Click on the link in the e-mail
  
• You will be taken to a reset password page:
  

• Enter a new password into the top box
  
• Type it into the second box to check they match then click ‘Go’
  
• You will be prompted to sign in again
  

NB: If you are resetting the password without having used the one-time password sent in your welcome e-mail then the first password you enter will be treated as the one-time password. You will be prompted to change the password again when you first log in.

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