Clearing cache

Clearing cache


Updates and improvements are being made to Wordshark all the time. It's therefore a good idea from time to time to clear the cache (old browsing history) on each machine that Wordshark is accessed on. Instructions vary, depending on the browser you are using: Chrome, Firefox, Edge, Safari, or Safari on an iPad.

To clear Cache from Chrome:
1. Press the ‘Ctrl’ key plus ‘H’ on the keyboard at the same time (if a touch device, click on the three dots to the right of the address bar then choose ‘History’)
2. Choose ‘Clear browsing data’
3. Tick ‘Cached images and files’
4. Click ‘Clear data’

To clear Cache from Firefox:
1. Click the menu button (3 lines to the right of the browser’s address bar )
2. Select ‘Options’
3. Select the ‘Privacy & Security’ panel
4. Scroll down to ‘Cookies and Site Data’
5. Click on the ‘Clear Data’ option
6. ‘Tick’ the ‘Cached Web Content’ the select ‘Clear’

To clear Cache in Edge:
1. Press ‘Ctrl’ key plus ‘H’ at the same time (for touch click on the three dots to the right of the browser’s address bar’
2. Select ‘History’ from the from down menu
3. Select the ‘Clear History’ option
4. Tick ‘Cached data and files’ then select clear
5. You can turn on the option to ‘Always clear this when I close browser’ so this is automatically cleared.

To clear Cache from Safari:
1. You will first need to turn ‘Developer’ on
2. Right click ‘Safari’ and choose ‘Preferences’
3. Select ‘Advanced’ and tick ‘Show Develop menu in menu bar’
4. This will turn on the ‘Develop’ option in the Safari menu
5. Select ‘Develop’
6. Choose ‘Empty Caches’

To clear cache on Safari on IPad:
1. Select Settings
2. Scroll down left panel to Safari and click
3. Scroll down and click ‘Clear History and Website Data’
4. When prompted to ‘Clear History ad Data’, select ‘Clear’

    • Related Articles

    • When entering user details keeps returning to login page

      This can happen for a variety of reasons: Chrome: on first use, or after clearing cache, the enter button on the keyboard isn’t accepted. You need to use the ‘Go’ button Internet Explorer: this is not compatible with Wordshark Online and is not ...
    • Current service status

      This page provides you with an up to date status of our systems (last updated 22nd Oct 2021) Known Issues: Issue: Sound cuts out on iPads. Refreshing the page will reload the screen and refresh the sounds Affects: iPads using the latest iOS 15.0.2 We ...
    • Error Messages: User Doesn't Exist / User Credentials Incorrect

      User Doesn't Exist A 'user doesn't exist' message will happen where the username/e-mail is not recognised for the school. This can happen because: the user details were entered incorrectly the user has been archived you are trying to access an ...
    • Games Issues and Blank Screens

      Games are slow to load, fail to load or freeze Normally the game screen will appear blank on first launch followed with a filling shark to show loading. However, if the games freeze during play, the launch screen remains blank or the shark continues ...

    Still need help?

    Complete our automated Contact Form or email support@wordshark.co.uk with your query.
    We will get back to you as soon as we can.